IT Troubleshooting
Solutions to technical issues
17 articles

Written by Ben Clarke Smith, Lukas Feddern and Olivia



Resetting student passwords
How staff can reset student passwords
Written by Ben Clarke Smith. Updated over a week ago
Fixing the "Looks like your account was created using a different method. Try another way of logging in" error message
How to login with Google or Microsoft when you get this error message
Written by Lukas Feddern. Updated over a week ago
How can I link to Seneca from my school website?
Learn how you can make it easy for students to find Seneca with a link from your school website.
Written by Olivia. Updated over a week ago
Seneca Android app stopped working on my device
Sometimes, your Android app may stop working. Here are a couple of steps that you can try in order to fix it.
Written by Olivia. Updated over a week ago
Getting a "Retry limit hit for: PATCH" error
How to fix this error when changing from a student to teacher account
Written by Lukas Feddern. Updated over a week ago
Contact Seneca | Get in Touch
Find out how to contact the Seneca team.
Written by Olivia. Updated over a week ago
"An unknown error has occurred" when you try and login
How to fix unknown errors when signing in
Written by Lukas Feddern. Updated over a week ago
Nothing happens when I try and login
What to do if you are trying to login but nothing happens
Written by Lukas Feddern. Updated over a week ago
One of my courses won't load or work
What to do if one particular course won't load or work
Written by Lukas Feddern. Updated over a week ago
Seneca not working on Internet Explorer
This article covers why the learning platform does not work on Internet Explorer and where you can download Chrome, Firefox, or Safari.
Written by Olivia. Updated over a week ago
Inspecting the console
How to inspect the console for any errors
Written by Lukas Feddern. Updated over a week ago
How do you store data & is it secure?
Details on how we keep securely store data
Written by Lukas Feddern. Updated over a week ago
What if students or teachers do not receive password resets emails
Unblocking password reset emails
Written by Lukas Feddern. Updated over a week ago
What to do if you are seeing an error screen

Written by Lukas Feddern. Updated over a week ago
How do I unblock Seneca on my school network?
This guide is intended to help school IT technicians troubleshoot network problems.
Written by Lukas Feddern. Updated over a week ago
Images, videos and gifs are not loading on the student accounts?
This article describes what to do when images are not loading.
Written by Olivia. Updated over a week ago
Password reset states “attempt limit exceeded, please try again” ?
This article covers what to do when you hit the attempt limit on the password reset request.
Written by Olivia. Updated over a week ago