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Resetting student passwords

How to login with Google or Microsoft when you get this error message

Fixing the "Looks like your account was created using a different method. Try another way of logging in" error message

This article covers what to do when you hit the attempt limit on the password reset request.

Password reset states “attempt limit exceeded, please try again” ?

How to fix unknown errors when signing in

"An unknown error has occurred" when you try and login

What if students or teachers do not receive password resets emails

What to do if you are seeing an error screen

Sometimes, your Android app may stop working. Here are a couple of steps that you can try in order to fix it.

Seneca Android app stopped working on my device

What to do if you are trying to login but nothing happens

Nothing happens when I try and login

How to inspect the console for any errors

Inspecting the console

This article covers why the learning platform does not work on Internet Explorer and where you can download Chrome, Firefox, or Safari.

Seneca not working on Internet Explorer

How to fix this error when changing from a student to teacher account

Getting a "Retry limit hit for: PATCH" error

What to do if one particular course won't load or work

One of my courses won't load or work

Learn how you can make it easy for students to find Seneca with a link from your school website.

How can I link to Seneca from my school website?

This guide is intended to help school IT technicians troubleshoot network problems.

How do I unblock Seneca on my school network?

This article describes what to do when images are not loading.

Images, videos and gifs are not loading on the student accounts?

Learn how to sort out issues with sound on Seneca

There is no sound on Seneca

Details on how we keep securely store data

How do you store data & is it secure?

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IT Troubleshooting

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