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IT Troubleshooting

IT Troubleshooting

Solutions to technical issues

17 articles
Ben Clarke Smith avatarLukas Feddern avatarOlivia avatar
Written by Ben Clarke Smith, Lukas Feddern and Olivia

Resetting student passwords

How staff can reset student passwords
Ben Clarke Smith avatar
Written by Ben Clarke Smith. Updated over a week ago

Fixing the "Looks like your account was created using a different method. Try another way of logging in" error message

How to login with Google or Microsoft when you get this error message
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

How can I link to Seneca from my school website?

Learn how you can make it easy for students to find Seneca with a link from your school website.
Olivia avatar
Written by Olivia. Updated over a week ago

Seneca Android app stopped working on my device

Sometimes, your Android app may stop working. Here are a couple of steps that you can try in order to fix it.
Olivia avatar
Written by Olivia. Updated over a week ago

Getting a "Retry limit hit for: PATCH" error

How to fix this error when changing from a student to teacher account
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

Contact Seneca | Get in Touch

Find out how to contact the Seneca team.
Olivia avatar
Written by Olivia. Updated over a week ago

"An unknown error has occurred" when you try and login

How to fix unknown errors when signing in
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

Nothing happens when I try and login

What to do if you are trying to login but nothing happens
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

One of my courses won't load or work

What to do if one particular course won't load or work
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

Seneca not working on Internet Explorer

This article covers why the learning platform does not work on Internet Explorer and where you can download Chrome, Firefox, or Safari.
Olivia avatar
Written by Olivia. Updated over a week ago

Inspecting the console

How to inspect the console for any errors
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

How do you store data & is it secure?

Details on how we keep securely store data
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

What if students or teachers do not receive password resets emails

Unblocking password reset emails
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

What to do if you are seeing an error screen

Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

How do I unblock Seneca on my school network?

This guide is intended to help school IT technicians troubleshoot network problems.
Lukas Feddern avatar
Written by Lukas Feddern. Updated over a week ago

Images, videos and gifs are not loading on the student accounts?

This article describes what to do when images are not loading.
Olivia avatar
Written by Olivia. Updated over a week ago

Password reset states “attempt limit exceeded, please try again” ?

This article covers what to do when you hit the attempt limit on the password reset request.
Olivia avatar
Written by Olivia. Updated over a week ago