Answering these questions should help us solve this problem
Are you on a school network?
If you are working on a computer that is connected to school wifi this problem may be a result of the school network blocking something Seneca needs to work.
This link will help a school IT technician unblock Seneca:
Especially important, get your IT technician to whitelist:
I have tried unblocking this but I still get an error
If the above doesn't solve the issue please get in touch using the chat to the bottom right of this page. To help us, please let us know the error you are getting using:
I am not on a school network and still get a problem
Please get in touch using the chat to the bottom right of this page.