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"An unknown error has occurred" when you try and login
"An unknown error has occurred" when you try and login

How to fix unknown errors when signing in

Olivia avatar
Written by Olivia
Updated over a week ago

First, start by checking here if you are using the most up-to-date version of Seneca. Also, clear your browser's cache then try again.

If this does not work, please try using a different browser. If it works on a different browser, please let us know the name of the browser and the version number so we can get it fixed.

Are you on a school network?

If you are working on a computer that is connected to school wifi this problem may be a result of the school network blocking something Seneca needs to work.

Especially important, get your IT technician to whitelist:

I have tried unblocking this but I still get an error

If the above doesn't solve the issue please get in touch using the chat to the bottom right of this page, or email To help us resolve this as quickly as possible, please let us know the error you are getting using:

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