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"An unknown error has occurred" when you try and login
"An unknown error has occurred" when you try and login

How to fix unknown errors when signing in

Olivia avatar
Written by Olivia
Updated over a week ago

Are you on a school network?
If you are working on a computer that is connected to school wifi this problem may be a result of the school network blocking something Seneca needs to work.

Especially important, get your IT technician to whitelist:

I have tried unblocking this but I still get an error
If the above doesn't solve the issue please get in touch using the chat to the bottom right of this page. To help us, please let us know the error you are getting using:

I am not on a school network and still get a problem

Please try using a different browser. If it works on a different browser, please let us know the name of the browser and the version number so we can get it fixed.

If none of the above work, we have added a new Diagnosis page that allows us to gather all the information we need to diagnose and resolve the issue. The diagnosis page will generate a code for you, please send the code to

Need help with something else?

Simply search for another help article using the search at the top of this page.

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