First, start by checking here if you are using the most up-to-date version of Seneca. Also, clear your browser's cache then try again.

If this does not work, please try using a different browser. If it works on a different browser, please let us know the name of the browser and the version number so we can get it fixed.

If you are working on a computer that is connected to school wifi this problem may be a result of the school network blocking something Seneca needs to work.

This link will help a school IT technician unblock Seneca:
​https://help.senecalearning.com/it-troubleshooting/how-do-i-unblock-seneca-on-my-school-network

Especially important, get your IT technician to whitelist:

I have tried unblocking this but I still get an error

If the above doesn't solve the issue please get in touch using the chat to the bottom right of this page, or email learnmore@seneca.io. To help us resolve this as quickly as possible, please let us know the error you are getting using:

https://help.senecalearning.com/it-troubleshooting/inspecting-the-console