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I can't access School Premium
I can't access School Premium

My account or my students' accounts can't access Seneca Premium.

Olivia avatar
Written by Olivia
Updated over a week ago

If your school has purchased Seneca Premium with the school sync package, accounts will be automatically upgraded.

How to check if you have Premium

Students, click your name on the navigation bar then 'Settings', The premium tab will show you any subscriptions active on your account.

Teachers, Click into one of your classes and select 'knowledge gaps' if it looks like the screenshot below you have access to Premium. You will also have the ability to create magic quizzes and exam question only assignments!

Make sure that the correct school email address has been used and not a personal email address. If you are still having issues please email us at

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