If your school has Seneca Premium & an MIS connection then all accounts will automatically be created & given premium access. If you are seeing any of the following:

  1. You are a teacher and students are missing from your class,

  2. You are a teacher and you don't have Premium access

  3. You are a student and you are not appearing within an expected class

  4. You are a student and you don't have Premium access, but you know your school does,

Then you will need to:

  1. Check that you or the user is trying to log in using their school email address (and not a personal gmail or hotmail account). - if you have forgotten your password follow the forgotten password link.

  2. If you or the user are using a correct school email address then email your school's IT department asking them to check that this student or teacher has a school email address in your MIS (Arbor, SIMS, etc).

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