If your school has a Seneca School Sync Package, you can manage all of your school's classes, and student & teacher logins via the "School" page.

Using the school classes tab, you can search, join, and view any class in the school - even if you don't teach them!

You can join multiple classes at once by using the checkboxes to the left. This is great for HoDs who want to see all the classes in their department.

You can also see when Seneca last synced with your school's data. If you make any changes to your MIS, these will be reflected by the next sync (overnight everyday).

Using the students tab, you can search for students by first and last name, or email. This is the email they should use to login to Seneca, taken straight from your MIS. If it's incorrect, you'll need to ask your IT department to change this in your MIS.

You can reset student passwords from this page in bulk by using the checkboxes to the left.

You are also able to see when students were last active on Seneca. This is great for making sure everyone's using the platform, and logging in with the correct syncing account.

Using the teachers tab, you can search for teachers by first and last name, or email. This is the email staff should use to login to Seneca, taken from your MIS. If it's incorrect, you'll need to ask your IT department to change this in your MIS.

You can reset staff passwords from this page to make sure everyone has access!

Invalid Students and teachers can be viewed on the Invalid tabs. This will show all the users who are currently not syncing correctly which means they do not have access to their classes.

The main reasons users will not be syncing are:

Seneca data is a mirror image of the data on the schools MIS (Bromcom, Arbor, SIMS etc) so any changes need to be made there for us to pull through on the next overnight sync. If you need it fixed sooner feel free to reach out to us at learnmore@seneca.io to run a manual sync!