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How to link a parent account as a student

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Answers to frequently asked questions from students

Student FAQs

Download past papers and mark schemes for selected AQA, OCR, Edexcel, CIE and WJEC courses on the student platform!

How do I find past papers?

Do you have downloadable notes/flashcards?

Get access to unlimited cram mode with an Exam Boost subscription or above!

Multi Section Session (aka Cram Mode)

Earn free rewards as you study with Seneca!

Freemium Rewards

Maths students on desktop now see a step by step walkthrough in a sidebar alongside each question, plus a video example for every question in new maths content.

Step by Step Maths Walkthrough Sidebar

Seneca's Maths keyboard has been rebuilt from scratch with a cleaner, more focused design. Students now see only the keys they need for each question, with a distraction free experience…

Maths Keyboard: A Cleaner, Smarter Layout

The student subject homepage now includes an Exam Prep tab, a simplified classroom sidebar and a pinned current subject position in the subject list.

Simplified Classroom Sidebar and Exam Prep Tab

Students now see exam question recommendations after completing a section

Exam Questions in the End of Session Flow

Learn how to answer chart-based questions by placing and moving points directly on graphs in Seneca.

Plotting Points on Graph Questions

Studying on Seneca 🧠  

A guide to each section's score and memory strength and how to improve them

What is section score and memory strength?

This article covers when and how much time you should spend on Seneca to learn in the most efficient way.

How many hours of Seneca should you do?

How to view your XP on a student account.

How can I view my XP?

What happened to my Daily XP Goal?

This article covers where your memories are stored and when you get a new one.

Where are the memories stored?

This article covers the purpose of the memory palace and how you can win memories.

What is a memory palace? How do I win a memory?

This article covers how your knowledge score is calculated and how you improve your score.

How is the knowledge score calculated?

This article covers how to use images from the platform for your own revision notes or flashcards.

Do you have an image bank of illustrations in the platform that I can use?

This guide will show you how to turn off and on classroom sounds

Turning off and on classroom sound effects

Explains how to get the Seneca Android and iOS mobile app

Do you have a mobile application?

Find out about how Seneca works on mobile, iPad and tablet

Does Seneca work on mobile and tablet?

This article provides links to the various podcasts on iTunes, Anchor and Spotify.

Where can I find Seneca revision podcasts?

Can my classmates and teachers see that I have Premium?

Will anyone at my school know I have Premium?

Seneca Revision Planner: Your Personalised AI Study Plan

Students who start sessions from planner recommendations are now guided to their next activity at the end of each session, instead of being sent back to the course homepage.

Staying in the Flow: Guided Next Activity Recommendations

Using Seneca

This guide talks you through how to get your stats, classes and courses back

Where have my stats, classes and courses gone?

This article tells you how you can study a session again

Can I reset my courses/study a section again?

Learn why Notes Only mode isn't available on some sections

Why aren't Flattened Notes available?

Learn how to access flattened notes and how we recommend using it.

What are flattened notes?

Learn how to complete a topic again on Seneca

How can students repeat a section on Seneca?

Instructions on joining a class using a QR code from your teacher

How to join a class with QR code from your teacher

What to do when you can't see an assignment set by your teacher

I can't see the assignment set by my teacher

Instructions on joining a class using a link from your teacher

How to join a class with a link from your teacher

Learn how to find your assignments as a student

How to find your assignments as a student

This article describes how to see past assignments as a student

How do I see past assignments as a student?

This article covers how you can request new courses.

Can I request new courses on Seneca?

This article covers how to report mistakes in the content, questions or answers.

Where can I report a mistake in the content?

This articles covers everything you need to know about the course content.

Does it cover all content I need for my exams?

This article covers what courses and exam board we cover.

My Exam Board is not covered?

This article covers what happens to your learning time when you leave your browser, course or assignment open, but aren't actively studying

Will the learning time continue to run when I leave my browser open?

Looking for courses to help you smash your exams? You’re in the right place! Seneca has you covered from Primary school all the way up to A Level and we…

What subjects/courses are covered on Seneca?

Help finding courses and subjects on Seneca

Where have my courses gone?

Courses, Classes and Assignments

This article tells you how you can get an email address so you can sign up for Seneca

Do I need an email address to use Seneca?

This article covers how to create a student account and the required information to sign up for an account including single sign-on!

How to sign up to Seneca as a student?

How to add a recovery email so you never lose your Seneca progress

How to add a recovery email to my account?

How to use your school Google account to login to Seneca

How to sign in with Google

How to use your school Microsoft account to login to Seneca

How to sign in with Microsoft

Find out what you can do when you're struggling to log in

What to do when you can't log in

What to do when you get an error saying 'Oops, wrong password'

Log in error saying 'oops, wrong password'

What to do if you get a message saying 'We've not seen that email before'

Log in error saying we've not seen that email before

What to do when you are told your email has been used when you sign up and your account doesn't exist when you try to sign in.

It says my email has been used but I can't sign in.

How to connect to a parent account when creating a child account

How to connect to a parent account on sign up

Change your region so you see courses most relevant to you

How do I change my region as a student?

How do I add my school name to my account?

This article describes how you can change your display name and avatar.

How to edit your display name or avatar

I want to delete all my data

A guide to help you keep your account secure

How to choose a secure password

Your account 📁 

Learn what Premium is and the additional extra courses & features you gain access to

What is Premium?

How to contact your parent to request Premium from your student account

How to request Premium on a student account

Our Grade Guarantee add-on guarantees your money back if you do not get 7-9s at GCSE or A-A*s at A Level.

What is the Seneca money back guarantee?

Why isn't quiz mode available on my Seneca?

Why isn't Quiz Mode available?

Your guide to getting the most out of Amelia

How do I use Amelia AI Assistant?

What is Seneca quiz mode and how do I access it?

What is Quiz mode?

This article explains what HyperLearning is.

What is HyperLearning?

What is Wrong Answers mode?

Learn why wrong answer mode isn't available on some sections

Why isn't wrong answers mode available?

What to do when the number of wrong answers shown on Wrong Answer Mode is different to what you expect

The number of wrong answers shown isn't what I expected

How to upgrade or downgrade your premium plan

Upgrade your Premium plan

This article provides the link to trial the premium courses

Is there a Premium Trial?

This guide talks you through how to find your Premium access

Where has my Premium access gone?

This article describes how to restart your subscription after you've cancelled it in your settings

How do I reactivate my cancelled subscription?

How to update the payment details on your Premium subscription

Updating your payment details

This article describes when you will be refunded in case of cancelling your subscription plan.

Do you get refunded if you cancel your plan?

This guide will show you how to cancel a premium plan

How do I cancel a Premium subscription?

What are Seneca E-books?

Mini Mocks are realistic, timed practice exams built from your own learning on Seneca.

What Are Mini Mocks on Seneca?

Seneca Premium 🚀 

Our GDPR & privacy policy guide for students

A student's guide to Seneca's privacy policy

If you have been affected by any of the issues raised in one of our courses

Mental health & wellbeing

Community & safety 🏫 

Teacher Platform

Student Platform

Parent Platform

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

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