Seneca Learning

Olivia

Lukas Feddern

Ben Clarke Smith

Answers to frequently asked questions from students

Student FAQs

Studying on Seneca 🧠  

A guide to each section's score and memory strength and how to improve them

What is section score and memory strength?

This article covers when and how much time you should spend on Seneca to learn in the most efficient way.

How many hours of Seneca should you do?

How to view your XP on a student account.

How can I view my XP?

How can I set my Daily XP Goal?

This article covers where your memories are stored and when you get a new one.

Where are the memories stored?

This article covers the purpose of the memory palace and how you can win memories.

What is a memory palace? How do I win a memory?

This article covers how your knowledge score is calculated and how you improve your score.

How is the knowledge score calculated?

This article covers how to use images from the platform for your own revision notes or flashcards.

Do you have an image bank of illustrations in the platform that I can use?

This guide will show you how to turn off and on classroom sounds

Turning off and on classroom sound effects

Explains how to get the Seneca Android and iOS mobile app

Do you have a mobile application?

Find out about how Seneca works on mobile, iPad and tablet

Does Seneca work on mobile and tablet?

This article provides links to the various podcasts on iTunes, Anchor and Spotify.

Where can I find Seneca revision podcasts?

Can my classmates and teachers see that I have Premium?

Will anyone at my school know I have Premium?

Using Seneca

Find out how to unarchive a course as a student on Seneca

How to unarchive a course as a student

This guide talks you through how to get your stats, classes and courses back

Where have my stats, classes and courses gone?

This article will tell you how to leave one of your teacher's classes

How do you leave your teacher's class?

Instructions on joining your teacher's class with a link, a class code or a QR code

How to join your teacher's class

This article covers how to remove or delete courses.

How do I delete a course as a student?

This article tells you how you can study a session again

Can I reset my courses/study a section again?

This article tells you how to add a course on Seneca

How do I add a course on Seneca as a student?

Learn why Notes Only mode isn't available on some sections

What to do when Notes Only mode is not available for a section

Learn how to access Notes Only mode and how we recommend using it.

What is Notes Only mode?

Learn how to complete a topic again on Seneca

How can students repeat a section on Seneca?

Instructions on joining a class using a QR code from your teacher

How to join a class with QR code from your teacher

What to do when you can't see an assignment set by your teacher

I can't see the assignment set by my teacher

Instructions on joining a class using a link from your teacher

How to join a class with a link from your teacher

Instructions on joining a class using a class code from your teacher

How to join a class with class code from your teacher

This article describes how to join your teacher's class with an invite class code or invite link.

How do you enter an invite class code given by your teacher?

Learn how to find your assignments as a student

How to find your assignments as a student

This article describes how to see past assignments as a student

How do I see past assignments as a student?

Learn how students can access assignments after the assignment end date has passed.

How do students see past assignments?

This article covers how you can request new courses.

Can I request new courses on Seneca?

This article covers how to report mistakes in the content, questions or answers.

Where can I report a mistake in the content?

This articles covers that the course content covers everything you need to know for your exams.

Does it cover all content I need for my exams?

This article covers what courses and exam board we cover.

My Exam Board is not covered?

This article covers what happens to your learning time when you leave your browser, course or assignment open, but aren't actively studying?

Will the learning time continue to run when I leave my browser open?

This article will show you how to find all the subjects, courses and exam boards covered on Seneca

What subjects/courses are covered on Seneca?

Courses, Classes and Assignments

This article tells you how you can get an email address so you you can sign up for Seneca

Do I need an email address to use Seneca?

This article covers how to create a student account and the required information to sign up for an account including single sign-on!

How to sign up/log in to Seneca as a student?

How to add a recovery email so you never lose your Seneca progress

How to add a recovery email to my account?

How to use your school Google account to login to Seneca

Signing into Seneca with your school Google account

How to use your school Microsoft account to login to Seneca

Signing into Seneca with your school Microsoft account

Find out what you can do when you're struggling to log in

What to do when you can't log in

What to do when you get an error saying 'Oops, wrong password'

Log in error saying 'oops, wrong password'

What to do if you get a message saying 'We've not seen that email before'

Log in error saying we've not seen that email before

What to do when you are told your email has been used when you sign up and your account doesn't exist when you try to sign in.

It says my email has been used but I can't sign in

How to connect to a parent account when creating a child account

How to connect to a parent account on sign up

Change your region so you see courses most relevant to you

How do I change my region as a student?

This article covers why you cannot yet change the picture for your account.

Can I change the picture for my account?

This article describes how you can change your display name and avatar.

How to edit your display name or avatar.

I want to delete all my data

Your account 📁 

Learn what Premium is and the additional extra courses & features you gain access to

What is Premium?

How to contact your parent to request Premium from your student account

How to request Premium on a student account

Learn how to log into your new Seneca Premium account

How can students in Premium schools log in for the first time?

Find out about the different courses you get with Seneca Premium.

What courses come with Premium?

Our Grade Guarantee add-on guarantees your money back if you do not get 7-9s at GCSE or A-A*s at A Level.

What is the Seneca money back guarantee?

Why isn't quiz mode available on my Seneca?

What to do when Quiz mode isn't available

How do I use Amelia AI Assistant?

How to find, create and complete mini mock exams

What are mini mock exams on Seneca?

What is Seneca quiz mode and how do I access it?

What is Quiz mode?

Predicted Papers are exam-style papers designed on historic patterns & the exact syllabus to give you the perfect head start.

What are Predicted Papers?

This article explains what HyperLearning is.

What is HyperLearning?

What is Wrong Answers mode?

Premium Knowledge courses cover the toughest topics and go into the more detailed questions.

What are Premium Knowledge Courses?

Learn why wrong answer mode isn't available on some sections

What to do when wrong answer mode isn't available on a section

What to do when the number of wrong answers shown on Wrong Answer Mode is different to what you expect

The number of wrong answers shown isn't what I expected

This article describes how you can upgrade or downgrade your premium plan

Upgrade your Premium plan

This article provides the link to trial the premium courses

Is there a Premium Trial?

This guide talks you through how to find your Premium access

Where has my Premium access gone?

This article describes how to restart your subscription after you've cancelled it in your settings

How do I reactivate my cancelled subscription?

How to update the payment details on your Premium subscription

Updating your payment details

This article describes when you will be refunded in case of cancelling your subscription plan.

Studying on Seneca 🧠

Community & safety 🏫