Student FAQs

How do I reactivate my cancelled subscription?

This article describes how to restart your subscription after you've cancelled it in your settings

Written by Olivia
Updated over a week ago

Updating your payment details

How to update the payment details on your Premium subscription

Written by Lukas Feddern
Updated over a week ago

What is the Tutoring package?

Our Tutoring package will give your child access to instant schoolwork support all year.

Written by Olivia
Updated over a week ago

How to unarchive a course

Find out how to unarchive a corse as a student on Seneca

Written by Olivia
Updated over a week ago

It says my email has been used but I can't sign in

What to do when you are told your email has been used when you sign up and your account doesn't exist when you try to sign in.

Written by Olivia
Updated over a week ago

I can't see the assignment set by my teacher

What to do when you can't see an assignment set by your teacher

Written by Olivia
Updated over a week ago

What to do when you can't log in

Find out what you can do when you're struggling to log in

Written by Olivia
Updated over a week ago

Log in error saying 'oops, wrong password'

What to do when you get an error saying 'Oops, wrong password'

Written by Olivia
Updated over a week ago

Log in error saying we've not seen that email before

What to do if you get a message saying 'We've not seen that email before'

Written by Olivia
Updated over a week ago

Mental health & wellbeing

If you have been affected by any of the issues raised in one of our courses

Written by Lukas Feddern
Updated over a week ago

A student's guide to Seneca's privacy policy

Our GDPR & privacy policy guide for students

Written by Lukas Feddern
Updated over a week ago

Does Seneca work on mobile and tablet?

Find out about how Seneca works on mobile, iPad and tablet

Written by Olivia
Updated over a week ago

What courses come with Premium?

Find out about the different courses you get with Seneca Premium.

Written by Olivia
Updated over a week ago

How can students repeat a section on Seneca?

Learn how to complete a topic again on Seneca

Written by Olivia
Updated over a week ago

There is no sound on Seneca

Learn how to sort out issues with sound on Seneca

Written by Olivia
Updated over a week ago

How do students see past assignments?

Learn how students can access assignments after the assignment end date has passed.

Written by Olivia
Updated over a week ago

Our Premium learning modes

Seneca Premium gives students access to Smart Learning and Wrong Answer modes

Written by Olivia
Updated over a week ago

The number of wrong answers shown isn't what I expected

What to do when the number of wrong answers shown on Wrong Answer Mode is different to what you expect

Written by Olivia
Updated over a week ago

How to join a class with a link from your teacher

Instructions on joining a class using a link from your teacher

Written by Olivia
Updated over a week ago

How to sign up to Seneca as a student?

This article covers how to create a student account and the required information to sign up for an account

Written by Olivia
Updated over a week ago

How to join a class with class code from your teacher

Instructions on joining a class using a class code from your teacher

Written by Olivia
Updated over a week ago

How to join your teacher's class

Instructions on joining your teacher's class with a link, a class code or a QR code

Written by Olivia
Updated over a week ago

How to join a class with QR code from your teacher

Instructions on joining a class using a QR code from your teacher

Written by Olivia
Updated over a week ago

How to find your assignments as a student

Learn how to find your assignments as a student

Written by Olivia
Updated over a week ago

Can I reset my courses/study a section again?

This article tells you how you can study a session again

Written by Olivia
Updated over a week ago

What subjects/courses are covered on Seneca?

This article will show you how to find all the subjects, courses and exam boards covered on Seneca

Written by Olivia
Updated over a week ago

Do I need an email address to use Seneca?

This article tells you how you can get an email address so you you can sign up for Seneca

Written by Olivia
Updated over a week ago

How do I add a course on Seneca as a student?

This article tells you how to add a course on Seneca

Written by Olivia
Updated over a week ago

How do you leave your teacher's class?

This article will tell you how to leave one of your teacher's classes

Written by Olivia
Updated over a week ago

Where has my Premium access gone?

This guide talks you through how to find your Premium access

Written by Olivia
Updated over a week ago

How do I add my school name to my account?

Written by Olivia
Updated over a week ago

Where have my stats, classes and courses gone?

This guide talks you through how to get your stats, classes and courses back

Written by Olivia
Updated over a week ago

What to do when wrong answer mode isn't available on a section

Learn why wrong answer mode isn't available on some sections

Written by Lukas Feddern
Updated over a week ago

What is Wrong Answers mode?

How to use our new Wrong Answers mode

Written by Lukas Feddern
Updated over a week ago

I want to delete all my data

Written by Olivia
Updated over a week ago

How to edit your display name

This article describes how you can change your display name.

Written by Olivia
Updated over a week ago

What is section score and memory strength?

A guide to each section's score and memory strength and how to improve them

Written by Lukas Feddern
Updated over a week ago

Where can I find Seneca revision podcasts?

This article provides links to the various podcasts on iTunes, Anchor and Spotify.

Written by Olivia
Updated over a week ago

Upgrade your Premium plan

This article describes how you can upgrade or downgrade your premium plan

Written by Olivia
Updated over a week ago

Is there a Premium Trial?

This article provides the link to trial the premium courses

Written by Olivia
Updated over a week ago

How do I change my region as a student?

Change your region so you see courses most relevant to you

Written by Lukas Feddern
Updated over a week ago

Do you get refunded if you cancel your plan?

This article describes when you will be refunded in case of cancelling your subscription plan.

Written by Olivia
Updated over a week ago

What are Premium Knowledge Courses?

Premium Knowledge courses cover the toughest topics and go into the more detailed questions.

Written by Olivia
Updated over a week ago

What are Predicted Papers?

Predicted Papers are exam-style papers designed on historic patterns & the exact syllabus to give you the perfect head start.

Written by Olivia
Updated over a week ago

What is HyperLearning?

This article explains what HyperLearning is.

Written by Olivia
Updated over a week ago

How do I cancel a Premium plan?

This guide will show you how to cancel a premium plan

Written by Lukas Feddern
Updated over a week ago

What is the Guarantee package?

Our Guarantee package guarantees your money back if you do not get 7-9s at GCSE or A-A*s at A Level.

Written by Olivia
Updated over a week ago

What is Premium?

Learn what Premium is and the additional extra courses & features you gain access to

Written by Lukas Feddern
Updated over a week ago

Do you have a mobile application?

Explains how to get the Seneca Android and iOS mobile app

Written by Lukas Feddern
Updated over a week ago

Ambassador Project

Help Us Create Videos For Students Searching On Youtube

Written by Olivia
Updated over a week ago

Seneca Secret Project

Help us out - Become an Ambassador - Get Access To Hidden Features

Written by Olivia
Updated over a week ago

How do I see past assignments as a student?

This article describes how to see past assignments as a student

Written by Lukas Feddern
Updated over a week ago

How many hours of Seneca should you do?

This article covers when and how much time you should spend on Seneca to learn in the most efficient way.

Written by Olivia
Updated over a week ago

How do you enter an invite class code given by your teacher?

This article describes how to join your teacher's class with an invite class code or invite link.

Written by Olivia
Updated over a week ago

Will the learning time continue to run when I leave my browser open?

This article covers what happens to your learning time when you leave your browser, course or assignment open, but aren't actively studying?

Written by Olivia
Updated over a week ago

Where are the memories stored?

This article covers where your memories are stored and when you get a new one.

Written by Olivia
Updated over a week ago

How is the knowledge score calculated?

This article covers how your knowledge score is calculated and how you improve your score.

Written by Olivia
Updated over a week ago

How do I delete a course as a student?

This article covers how to remove or delete courses.

Written by Olivia
Updated over a week ago

My Exam Board is not covered?

This article covers what courses and exam board we cover.

Written by Olivia
Updated over a week ago

What is a memory palace? How do I win a memory?

This article covers the purpose of the memory palace and how you can win memories.

Written by Olivia
Updated over a week ago

Does it cover all the content required for exams?

This article covers that content is exam-board specific and written by senior examiners to match the required exam content.

Written by Olivia
Updated over a week ago

Can I request new courses on Seneca?

This article covers how you can request new courses.

Written by Olivia
Updated over a week ago

Does it cover all content I need for my exams?

This articles covers that the course content covers everything you need to know for your exams.

Written by Olivia
Updated over a week ago

Where can I report a mistake in the content?

This article covers how to report mistakes in the content, questions or answers.

Written by Olivia
Updated over a week ago

Do you have an image bank of illustrations in the platform that I can use.

This article covers how to use images from the platform for your own revision notes or flashcards.

Written by Olivia
Updated over a week ago

What new courses have been planned?

This article covers what new courses have been planned.

Written by Olivia
Updated over a week ago

Can I change the picture for my account?

This article covers why you cannot yet change the picture for your account.

Written by Olivia
Updated over a week ago