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Student FAQs
Student FAQs
Answers to frequently asked questions from students
70 articles in this collection
Written by
Lukas Feddern,
Olivia,
and
Ben Clarke Smith
What to do when Quiz mode isn't available
Why isn't quiz mode available on my Seneca?
Written by
Olivia
Updated over a week ago
What is Quiz mode?
What is Seneca quiz mode and how do I access it?
Written by
Olivia
Updated over a week ago
Studying on Seneca 🧠
What subjects/courses are covered on Seneca?
This article will show you how to find all the subjects, courses and exam boards covered on Seneca
Written by
Olivia
Updated over a week ago
How many hours of Seneca should you do?
This article covers when and how much time you should spend on Seneca to learn in the most efficient way.
Written by
Olivia
Updated over a week ago
How do I add a course on Seneca as a student?
This article tells you how to add a course on Seneca
Written by
Olivia
Updated over a week ago
I can't see the assignment set by my teacher
What to do when you can't see an assignment set by your teacher
Written by
Olivia
Updated over a week ago
How to join your teacher's class
Instructions on joining your teacher's class with a link, a class code or a QR code
Written by
Olivia
Updated over a week ago
How to join a class with a link from your teacher
Instructions on joining a class using a link from your teacher
Written by
Olivia
Updated over a week ago
How to join a class with class code from your teacher
Instructions on joining a class using a class code from your teacher
Written by
Olivia
Updated over a week ago
How to join a class with QR code from your teacher
Instructions on joining a class using a QR code from your teacher
Written by
Olivia
Updated over a week ago
How do you enter an invite class code given by your teacher?
This article describes how to join your teacher's class with an invite class code or invite link.
Written by
Olivia
Updated over a week ago
How to find your assignments as a student
Learn how to find your assignments as a student
Written by
Olivia
Updated over a week ago
How do I see past assignments as a student?
This article describes how to see past assignments as a student
Written by
Lukas Feddern
Updated over a week ago
How do students see past assignments?
Learn how students can access assignments after the assignment end date has passed.
Written by
Olivia
Updated over a week ago
How can students repeat a section on Seneca?
Learn how to complete a topic again on Seneca
Written by
Olivia
Updated over a week ago
Do you have a mobile application?
Explains how to get the Seneca Android and iOS mobile app
Written by
Olivia
Updated this week
Does Seneca work on mobile and tablet?
Find out about how Seneca works on mobile, iPad and tablet
Written by
Olivia
Updated over a week ago
What is section score and memory strength?
A guide to each section's score and memory strength and how to improve them
Written by
Lukas Feddern
Updated over a week ago
What is a memory palace? How do I win a memory?
This article covers the purpose of the memory palace and how you can win memories.
Written by
Olivia
Updated over a week ago
Where are the memories stored?
This article covers where your memories are stored and when you get a new one.
Written by
Olivia
Updated over a week ago
How is the knowledge score calculated?
This article covers how your knowledge score is calculated and how you improve your score.
Written by
Olivia
Updated over a week ago
What is Notes Only mode?
Learn how to access Notes Only mode and how we recommend using it.
Written by
Olivia
Updated over a week ago
What to do when Notes Only mode is not available for a section
Learn why Notes Only mode isn't available on some sections
Written by
Ben Clarke Smith
Updated over a week ago
The number of wrong answers shown isn't what I expected
What to do when the number of wrong answers shown on Wrong Answer Mode is different to what you expect
Written by
Olivia
Updated over a week ago
What to do when wrong answer mode isn't available on a section
Learn why wrong answer mode isn't available on some sections
Written by
Ben Clarke Smith
Updated over a week ago
Does it cover all content I need for my exams?
This articles covers that the course content covers everything you need to know for your exams.
Written by
Olivia
Updated over a week ago
My Exam Board is not covered?
This article covers what courses and exam board we cover.
Written by
Olivia
Updated over a week ago
Can I request new courses on Seneca?
This article covers how you can request new courses.
Written by
Olivia
Updated over a week ago
Where can I report a mistake in the content?
This article covers how to report mistakes in the content, questions or answers.
Written by
Olivia
Updated over a week ago
Will the learning time continue to run when I leave my browser open?
This article covers what happens to your learning time when you leave your browser, course or assignment open, but aren't actively studying?
Written by
Olivia
Updated over a week ago
There is no sound on Seneca
Learn how to sort out issues with sound on Seneca
Written by
Olivia
Updated over a week ago
Turning off and on classroom sound effects
This guide will show you how to turn off and on classroom sounds
Written by
Lukas Feddern
Updated over a week ago
Do you have an image bank of illustrations in the platform that I can use?
This article covers how to use images from the platform for your own revision notes or flashcards.
Written by
Olivia
Updated over a week ago
Where can I find Seneca revision podcasts?
This article provides links to the various podcasts on iTunes, Anchor and Spotify.
Written by
Olivia
Updated over a week ago
Your account 📁
Signing into Seneca with your school Microsoft account
How to use your school Microsoft account to login to Seneca
Written by
Lukas Feddern
Updated over a week ago
Signing into Seneca with your school Google account
How to use your school Google account to login to Seneca
Written by
Lukas Feddern
Updated over a week ago
How to sign up/log in to Seneca as a student?
This article covers how to create a student account and the required information to sign up for an account including single sign-on!
Written by
Olivia
Updated over a week ago
What to do when you can't log in
Find out what you can do when you're struggling to log in
Written by
Olivia
Updated over a week ago
Log in error saying 'oops, wrong password'
What to do when you get an error saying 'Oops, wrong password'
Written by
Olivia
Updated over a week ago
Log in error saying we've not seen that email before
What to do if you get a message saying 'We've not seen that email before'
Written by
Olivia
Updated over a week ago
Do I need an email address to use Seneca?
This article tells you how you can get an email address so you you can sign up for Seneca
Written by
Olivia
Updated over a week ago
It says my email has been used but I can't sign in
What to do when you are told your email has been used when you sign up and your account doesn't exist when you try to sign in.
Written by
Olivia
Updated over a week ago
How do I change my region as a student?
Change your region so you see courses most relevant to you
Written by
Lukas Feddern
Updated over a week ago
Where have my stats, classes and courses gone?
This guide talks you through how to get your stats, classes and courses back
Written by
Olivia
Updated over a week ago
How do I delete a course as a student?
This article covers how to remove or delete courses.
Written by
Olivia
Updated over a week ago
How do you leave your teacher's class?
This article will tell you how to leave one of your teacher's classes
Written by
Olivia
Updated over a week ago
Can I reset my courses/study a section again?
This article tells you how you can study a session again
Written by
Olivia
Updated over a week ago
How to unarchive a course as a student
Find out how to unarchive a course as a student on Seneca
Written by
Olivia
Updated over a week ago
Can I change the picture for my account?
This article covers why you cannot yet change the picture for your account.
Written by
Olivia
Updated over a week ago
How to edit your display name
This article describes how you can change your display name.
Written by
Olivia
Updated over a week ago
I want to delete all my data
Written by
Olivia
Updated over a week ago
Seneca Premium 🚀
How can students in Premium schools log in for the first time?
Learn how to log into your new Seneca Premium account
Written by
Olivia
Updated over a week ago
What is Premium?
Learn what Premium is and the additional extra courses & features you gain access to
Written by
Lukas Feddern
Updated over a week ago
What is the Tutoring package?
Our Tutoring package will give your child access to instant schoolwork support all year.
Written by
Olivia
Updated over a week ago
What is the Seneca money back guarantee?
Our Guarantee package guarantees your money back if you do not get 7-9s at GCSE or A-A*s at A Level.
Written by
Olivia
Updated over a week ago
What is Wrong Answers mode?
How to use our new Wrong Answers mode
Written by
Lukas Feddern
Updated over a week ago
What courses come with Premium?
Find out about the different courses you get with Seneca Premium.
Written by
Olivia
Updated over a week ago
What are Predicted Papers?
Predicted Papers are exam-style papers designed on historic patterns & the exact syllabus to give you the perfect head start.
Written by
Olivia
Updated over a week ago
What is HyperLearning?
This article explains what HyperLearning is.
Written by
Olivia
Updated over a week ago
What are Premium Knowledge Courses?
Premium Knowledge courses cover the toughest topics and go into the more detailed questions.
Written by
Olivia
Updated over a week ago
Getting Started on Discord with Seneca Tutoring
This article walks you through how to set up your Discord account so that you can start getting help from our tutoring team.
Written by
Olivia
Updated over a week ago
Upgrade your Premium plan
This article describes how you can upgrade or downgrade your premium plan
Written by
Olivia
Updated over a week ago
Is there a Premium Trial?
This article provides the link to trial the premium courses
Written by
Olivia
Updated over a week ago
Where has my Premium access gone?
This guide talks you through how to find your Premium access
Written by
Olivia
Updated over a week ago
How do I reactivate my cancelled subscription?
This article describes how to restart your subscription after you've cancelled it in your settings
Written by
Olivia
Updated over a week ago
Updating your payment details
How to update the payment details on your Premium subscription
Written by
Lukas Feddern
Updated over a week ago
Do you get refunded if you cancel your plan?
This article describes when you will be refunded in case of cancelling your subscription plan.
Written by
Olivia
Updated over a week ago
How do I cancel a Premium plan?
This guide will show you how to cancel a premium plan
Written by
Lukas Feddern
Updated over a week ago
Community & safety 🏫
A student's guide to Seneca's privacy policy
Our GDPR & privacy policy guide for students
Written by
Lukas Feddern
Updated over a week ago
Mental health & wellbeing
If you have been affected by any of the issues raised in one of our courses
Written by
Lukas Feddern
Updated over a week ago