All Collections
MIS & Integration FAQs
How do I renew my School Sync?
How do I renew my School Sync?

This article explains why you can't access your synced classes & how to regain access!

Olivia avatar
Written by Olivia
Updated this week

What is the Seneca School Sync?

With the Seneca school sync, we integrate with your school's MIS (e.g. SIMS, Arbor, Bromcom etc) to create all of your classes, populating them with all the correct student & teacher accounts. This updates everyday to pull in any new leavers and joiners.

The school sync also allows you to invite parents to the parent platform, join other classes in your school, manage school logins from the "school" page, and reset student passwords. Altogether, this hugely reduces the admin associated with using free Seneca across the school.

Why can't I access my synced classes?

If you're met with the following when you try enter into your synced classes, then your school's sync has expired:

How do I regain access to my classes?

Please get in touch with ruth@seneca.io so that we can arrange renewal of your school sync. Just let us know that you'd like to keep the sync and we can get things back up and running ASAP!

Did this answer your question?