When requesting to reset your password we will send you an email with the reset code that you would need to change the password.
Spam or junk folder
It might have happened that this email ended up in your email spam or junk folder. Please do check whether it is in there.
If you're still not receiving the password reset code, then please ask your school's IT department to whitelist the following domain: senecalearning.com as emails are coming from email@example.com and eu-west-1.amazonses.com.