If you've purchased a Premium subscription on your student account, the Premium content should be available straight away. To check that it has been successfully applied to your account, try studying a Premium course here.
If you are unable to study the Premium courses there are a few potential reasons.
You are signed in with a second account that has a different email to the account you paid for Premium on. Check your email in your settings and try to log in with a different email address.
Your Premium access has expired. You will be able to find if that is the case by checking your Premium settings.
You have purchased Premium for a different account. Sometimes, parents buy Premium on their own Seneca account instead of on the child's account. The Premium subscription needs to be transferred to the child to give them access in this case. You can transfer your Premium account to your child by filling in this form.
If you still can't get access to Premium, you can message us by clicking the chat in the corner of this screen.
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