Parent FAQs

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13 articles in this collection
Written by Olivia and Lukas Feddern

What's in the Parent Activity Summary

This article describes the statistics shown in the weekly parent activity summary
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Written by Olivia
Updated over a week ago

How to use your discount code for Seneca Premium

This article explains how to use your school's discount code
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Written by Olivia
Updated over a week ago

I lost my classes as a parent

This article describes how to set classes as a parent or retrieve them in case they're not showing.
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Written by Olivia
Updated over a week ago

Changing my account type from parent to student

How to change your account type from a parent to student account.
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Written by Lukas Feddern
Updated over a week ago

Having trouble seeing parent summary emails

How to see parent summary emails if they don't appear
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Written by Lukas Feddern
Updated over a week ago

My Child Does Not Have Access To My Premium Plan

This article describes how to provide your child with premium access in case you bought the plan on a parent account.
Olivia avatar
Written by Olivia
Updated over a week ago

How do I transfer my Premium package to a different account?

How to transfer a premium package from your account to your child's account.
Lukas Feddern avatar
Written by Lukas Feddern
Updated over a week ago

Why does my parent account look like the teacher platform?

This article describes why the parent platform works and looks the same as the teacher platform.
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Written by Olivia
Updated over a week ago

How can I track my child’s progress?

This article describe how to track your child's study progress and how you could set assignment to keep him or her on track.
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Written by Olivia
Updated over a week ago

Is my child’s data safe?

This article covers how we handle and store personal data as well as our compliance with GDPR and privacy regulations.
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Written by Olivia
Updated over a week ago

Is it more effective than other revision resources?

This article covers why Seneca is more effective than other revision resources
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Written by Olivia
Updated over a week ago

How should my child be using it?

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Written by Olivia
Updated over a week ago

Do you have a specific account for students with Dyslexia?

This article covers why we ask students whether they have a specific learning difficulty such as dyslexia and what we do with that info.
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Written by Olivia
Updated over a week ago