Start by checking here that you are using the most up-to-date version of Seneca.
If this does not work, clear your browser's cache in your search history.
Answering these questions should help us solve this problem.
Are you on a school network?
If you are working on a computer that is connected to school wifi this problem may be a result of the school network blocking something Seneca needs in order to work.
This link will help a school IT technician unblock Seneca:
https://help.senecalearning.com/it-troubleshooting/how-do-i-unblock-seneca-on-my-school-network
Especially important, get your IT technician to whitelist:
I have tried unblocking this but I still get an error
If the above doesn't solve the issue please get in touch using the chat to the bottom right of this page. To help us, please let us know the error you are getting using:
I am not on a school network and still get a problem
Please try using a different browser. If it works on a different browser, please let us know the name of the browser and the version number so we can get it fixed.
If you are still having problems with Seneca you can now use our Diagnosis page which will check your account for issues and generate a code to send to us so we can fix the error. Email the code to learnmore@seneca.io.
