IT Troubleshooting

Solutions to technical issues

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12 articles in this collection
Written by Lukas Feddern and Olivia

Getting a "Retry limit hit for: PATCH" error

How to fix this error when changing from a student to teacher account
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Written by Lukas Feddern
Updated over a week ago

"An unknown error has occurred" when you try and login

How to fix unknown errors when signing in
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Written by Lukas Feddern
Updated over a week ago

Nothing happens when I try and login

What to do if you are trying to login but nothing happens
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Written by Lukas Feddern
Updated over a week ago

One of my courses won't load or work

What to do if one particular course won't load or work
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Written by Lukas Feddern
Updated over a week ago

Seneca not working on Internet Explorer

This article covers why the learning platform does not work on Internet Explorer and where you can download Chrome, Firefox, or Safari.
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Written by Olivia
Updated over a week ago

Inspecting the console

How to inspect the console for any errors
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Written by Lukas Feddern
Updated over a week ago

How do you store data & is it secure?

Details on how we keep securely store data
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Written by Lukas Feddern
Updated over a week ago

What if students or teachers do not receive password resets emails

Unblocking password reset emails
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Written by Lukas Feddern
Updated over a week ago

What to do if you are seeing an error screen

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Written by Lukas Feddern
Updated over a week ago

How do I unblock Seneca on my school network?

This guide is intended to help school IT technicians troubleshoot network problems.
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Written by Lukas Feddern
Updated over a week ago

Images, videos and gifs are not loading on the student accounts?

This article describes what to do when images are not loading.
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Written by Olivia
Updated over a week ago

Can I use Google, Outlook, Facebook or any other third-party to login?

This article describe our login policy and any plans for using third-party login.
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Written by Olivia
Updated over a week ago