If you are a parent who has bought Seneca Premium
Our premium packages are designed to be registered with the student (instead of parent) account to give them the extra support to achieve their learning goals.
Premium can still be purchased on a Parent account in the event that the student is under 13, and the parent wishes to maintain full control over the student subscription.
If you have not yet bought a Premium package as a parent, but are interested in doing so - you will be asked which child you'd like to receive the Premium package immediately after purchase.
If you have already bought a Premium package on your Parent account and want to transfer it to your child's account, please do this via your account when logged in to Seneca.
If you have more than one child, select the child you wish to transfer to by clicking the drop down and then clicking 'Transfer'
Confirm the child to transfer to and click 'Confirm Transfer'
If it's worked you'll see a success message!
If it hasn't worked, fill in this form and we'll sort it for you! We will usually process transfers within a few hours if submitted within working hours.
If your school has bought you access to Seneca Premium
If you are a student & your school has created an account for you (or asked you to create your own), and you want to transfer your learning data to your new account, then please contact us via WebChat or email LearnMore@Seneca.io from your Seneca account email address, letting us know the email addresses of the accounts you wish to move the data across to.
Please note that we can only swap data between two accounts, we cannot merge account data from different accounts, so you will need to pick one to move forward with.
If your school uses our automatic MIS sync to manage your school account and classes, your classes may move to your old account temporarily, but will always move back to your school account the next day.