The student details or names do not appear on the class list

This article covers what to do when student details are not being displayed on the class list.

Olivia avatar
Written by Olivia
Updated over a week ago

Whitelist Domains

Some internal school networks block certain network requests to successfully sign up and get added to classes. This might cause students appearing on a class list without a name. To solve this you should whitelist all Seneca domains as described here. Please share that article with your IT Technician.

Add Students

The second reason for students not showing on your class list is that the student has not accepted the invitation and joined your class. 

Learn how to invite students to your class here:

School Sync

If you are using our School Sync and a student does not appear in your class, please double check on your MIS that the student is in that class. If they are still not appearing, you can ask us to run a manual sync for your school to pull through their information! Get in touch at

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