All Collections
Student FAQs
Studying on Seneca 🧠
Your account 📁
Log in error saying we've not seen that email before
Log in error saying we've not seen that email before

What to do if you get a message saying 'We've not seen that email before'

Olivia avatar
Written by Olivia
Updated over a week ago

An error message saying 'We've not seen that email before' means we have no account with the email you've entered.

You should:

  • Check your email to make sure there's no typo in the email you've entered.

  • Try a different email (sometime people use a personal, school or work email for their Seneca account).

  • Try all the different email accounts you could have signed up with.

Need something else?

Search for help using the search bar above 🔎

Did this answer your question?