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Log in error saying we've not seen that email before
Log in error saying we've not seen that email before

What to do if you get a message saying 'We've not seen that email before'

Olivia avatar
Written by Olivia
Updated over 10 months ago

An error message saying 'We've not seen that email before' means we have no account with the email you've entered.

You should:

  • Check your email to make sure there's no typo in the email you've entered.

  • Try a different email (sometime people use a personal, school or work email for their Seneca account).

  • Try all the different email accounts you could have signed up with.

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