The Seneca app relies on various first-party and third-party services to operate effectively. If your students and teachers are getting an error message while using the platform at school, it's often the school network blocking a core service for using Seneca.
Typically, any issues can be resolved by allowlisting the following list of domains. (Please allow some time for the changes in your firewall to apply, approx. 10 mins)
Domain | Function |
senecalearning.com | Main website |
app.senecalearning.com | Seneca app website |
*.app.senecalearning.com | Seneca backend services |
eu-west-1.amazonses.com | Email services |
auth.app.senecalearning.com | Log in redirects |
identitytoolkit.googleapis.com | Firebase authentication |
googleapis.com/identitytoolkit | Firebase authentication |
*.mux.com | Seneca video streaming |
wss://session-ws.app.senecalearning.com | Seneca session socket |
You should also make sure to allow emails from:
@seneca.io domains
@senecalearning.com domains
eu-west-1.amazonses.com
Does your network use SSL decryption?
If your school network uses SSL decryption, make sure you remove the above domains from the filter.
Checking everything works
Once you've allowlisted our domains on your school network, you can check all Seneca services are working by using our diagnosis page.
Scroll down to the bottom of the diagnostic report. If there is a [Blocked connections] section, there's still some Seneca services being blocked by the school network. You can see which ones in the report.
Unblocking Seneca games
You can check for common issues with Seneca in-class games by using the games diagnostics page at https://play.seneca.io/diagnostics.
Like many other in-class games, Seneca games use WebSockets for students to compete in real-time. Double-check if they're allowed by your firewall.
Unblocking third-party media
GIFs
Seneca uses GIFs (short videos) to demonstrate some concepts. Click on this link to check if you can see a science experiment GIF.
If you can't see the science experiment GIF, then the third-party service that provides GIFs is blocked. GIFs are served from media.giphy.com and media.tenor.com.
YouTube videos
Many videos in our courses are from YouTube, and are free to access. We can't control whether YouTube shows adverts in videos.
Click on this link to check if you can view a YouTube video on the Seneca Learning YouTube channel.
If the video does not play on your school network, you will need to allow videos from YouTube. You can visit the official Seneca Learning YouTube channel at: https://www.youtube.com/@senecalearning3176
Still having problems?
We're here to help. Please copy a diagnostic report from the diagnosis page and send it to us in an email to learnmore@seneca.io (or on live chat ➡️).