Skip to main content
All CollectionsIT Troubleshooting
Password reset states “attempt limit exceeded, please try again” ?
Password reset states “attempt limit exceeded, please try again” ?

This article covers what to do when you hit the attempt limit on the password reset request.

Olivia avatar
Written by Olivia
Updated over 7 months ago

We've implemented a password reset limit to enhance the security of your account. If you reach this limit please try again in a couple of hours, as the limit should restore itself automatically.

Not receiving your password reset code email?
Not receiving your password reset code email? If you don't see the password reset email with the code in your inbox, it may have been filtered into your email's spam or junk folder. Please check there first.

If you're still not receiving the password reset code, please contact your school's IT department and ask them to whitelist the following domain: senecalearning.com, as emails are sent from no-reply@senecalearning.com.

If you are still having trouble accessing your account, please reach out to us at learnmore@seneca.io.

Did this answer your question?